Privacy Policy
Last Updated: November 17, 2024
This Privacy Policy describes how Aura Cove (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aura-cove.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using or accessing our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
Information We Collect
We collect personal information about you from the following sources:
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Direct Information Provided by You:
- Contact Details: Name, address, phone number, and email.
- Order Details: Billing and shipping address, payment information, and transaction history.
- Customer Support: Any details you provide when communicating with us.
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Automatically Collected Information:
- Usage Data: IP address, browser type, device information, and cookies.
- Interaction Data: How you navigate our website, interact with ads, and use the Services.
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Third-Party Sources:
- Payment processors for transaction details.
- Marketing and analytics partners to better tailor offers and improve your experience.
How We Use Your Information
We may use your personal information for the following purposes:
- Providing Products and Services: Processing payments, fulfilling orders, managing returns, and providing customer support.
- Marketing and Advertising: Sending promotional emails, SMS messages, and personalized advertisements.
- Security and Fraud Prevention: Detecting and addressing unauthorized activity or fraud.
- Improving Our Services: Understanding your preferences to enhance your shopping experience.
SMS Marketing
By providing your phone number at checkout or opting in through the Site, you agree to receive SMS notifications from Aura Cove. These messages may include:
- Order Notifications: Updates about confirmation, shipping, and delivery.
- Promotional Messages: Exclusive discounts and product announcements.
Your SMS Rights:
- To opt out, reply “STOP” to any SMS message.
- For assistance, reply “HELP” or contact us at hello@aura-cove.com.
- Message and data rates may apply, and the frequency of messages may vary.
We do not share your phone number with unauthorized third parties, and SMS communications comply with applicable laws.
Cookies
We use cookies to:
- Remember your preferences.
- Provide tailored advertising.
- Analyze website usage to improve the Services.
You can adjust cookie settings in your browser. Note that disabling cookies may impact functionality.
Sharing Your Information
We may share your information with:
- Service Providers: Payment processors, fulfillment partners, and IT services.
- Marketing Partners: For tailored ads and promotional campaigns.
- Legal Authorities: When required by law or to enforce our terms of service.
We do not sell your personal information.
Data Security
We take reasonable steps to protect your personal information, but no system is entirely secure. If you suspect unauthorized access, contact us immediately at hello@aura-cove.com.
Retention of Information
We retain your personal information only as long as necessary to:
- Provide the Services.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications, including SMS.
- Request details about how your data is used and shared.
To exercise your rights, contact us at hello@aura-cove.com.
Complaints
If you have complaints about how we process your personal information, contact us at hello@aura-cove.com. If you’re unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your data may be transferred, processed, and stored outside your country of residence. When transferring data from the European Union or the UK, we follow legally recognized transfer mechanisms such as Standard Contractual Clauses.
Contact Us
For any questions, concerns, or to exercise your rights, contact us at:
- Email: hello@aura-cove.com
